Friendly Banker

With two new banking centers in Miami underway - Key Biscayne slated to open in June and Downtown Miami a few months later -, Amerant aims to meet customers where they want to be met.
Words by Sandy Lindsey | April 26, 2023 | Lifestyle

            Amerant is changing the way Miami banks by bringing hospitality to banking. “I’ve always believed that applying hospitality to banking is the key to creating a truly exceptional customer experience,” said Lenya Suarez-Rojo, Amerant’s Senior Vice President, Head of Retail Banking. “Just as a great host anticipates the needs of their guests to make them feel welcome, valued, and comfortable, a great banker must do the same for their clients. By listening to their needs, offering personalized solutions, and providing excellent service, we can build lasting relationships with our customers.” A bank veteran with over 17 years in the industry, she has played key role over the last year in accelerating the transformation of Amerant’s consumer bank line of business in order to meet customer expectations from their bank.